"No fix for that" says Virgin UK

My TV cable box with the Virgin extra V+ service can record programs. And normally it does it fine. But recently it has suddenly deleted a whole string of recordings at once, everything on it. When rebooted, it has "recovered content" files listed, but these files won't play. It has happened several times.

Not great, so I called Support. After much checking and waiting, I was told that "there's no fix for that". Apparently not even getting a new box would help. And there was no light on the horizon either.  I would simply have to sit back and accept my recorded fave TV programs disappearing periodically. Or, I guess, get Sky TV instead. But I don't think they do broadband.

Wow, that has to be the worst ending of a Support call I've ever had! "There's no fix for that"... seriously?